Mobile devices in the workplace

Upside Learning is of the opinion that there are 3 primary types of usage for mobile devices in the context of learning:

1. Used as part of a blend

• Pre-class micro-course (5-10 minutes)
• Post-class follow-up (summaries, scenarios) that help learners apply what they have learnt
• Quizzes

We’re aware that learners probably don’t retain much 2-3 days after a training program – especially in the absence of an opportunity to apply what they have learnt. Mobile device based follow-up could increase retention and aid application of knowledge and skills.

2. To access information

Learning happens most often when we are stuck with a problem or have made a mistake, so our mind is most receptive to new information and willing to learn in those moments. Mobiles are excellent devices to help retrieve information like ‘how to’ manuals or videos, or to simply search for answers on Google or the company’s intranet which in itself is fast turning into a social environment. This has great potential and needs to be exploited by organizations – by providing the ability to access information in moments of need.

3. Performance support

Performance support could range from simple calculators to complex procedural information that helps makes decisions. The link between performance support and the performance itself is very often direct and the results are immediate.